Frequently Asked Questions
Find answers to common questions about our services, pricing, warranty, and more.
General
What is FixGi?
FixGi is a full-service remodeling and home renovation company serving the Dallas-Fort Worth metroplex. From kitchens and bathrooms to whole-home transformations, our licensed crews handle design, materials, and installation from start to finish.
What areas do you serve?
We provide on-site service across the Dallas–Fort Worth metroplex, generally within a 50-mile radius of our Saginaw, TX shop (ZIP 76131). Travel fees are based on distance — see the schedule below. We cover major cities including Dallas, Fort Worth, Plano, Arlington, Irving, Frisco, McKinney, and Denton.
What are your hours of operation?
We are open Monday through Saturday, 8:00 AM – 6:00 PM CST (closed Sunday). Emergency and after-hours appointments (outside 8 AM – 6 PM CST, Mon–Sat) may be available on request and are subject to a 50% travel-fee surcharge.
What types of projects do you take on?
We handle kitchen and bathroom remodels, flooring and painting, whole-home renovations, room additions, basement finishing, garage conversions, and outdoor living spaces like decks and patios.
How do I get started?
Click 'Start Your Project' to upload photos of your space and book a free in-home consultation, or call us at (979) 766-9228. We'll review your goals and provide a detailed written estimate.
Estimates & Payment
Are there any hidden fees?
No hidden fees, ever. We provide a complete quote before any work begins, including labor, materials, and any travel fees. You only pay what you approve.
Do you charge for travel?
We provide on-site service across the Dallas–Fort Worth metroplex, generally within a 50-mile radius of our Saginaw, TX shop (ZIP 76131). Travel fees are based on distance — see the schedule below. 0 – 5 miles: FREE; 5 – 10 miles: $15; 10 – 20 miles: $20; 20 – 40 miles: $40; 40+ miles: $60. Travel fees are based on distance from our Saginaw shop (ZIP 76131). Your exact fee is calculated when you enter your address. Emergency/after-hours requests add a 50% surcharge.
How much does a remodel cost?
Project costs vary widely based on scope, materials, and finishes. A minor kitchen refresh may start around $8,000 while a major remodel can exceed $50,000. Visit our Pricing page for typical DFW ranges, then book a free consultation for an itemized estimate.
Is the consultation and estimate really free?
Yes. We provide a free in-home consultation and a detailed written estimate at no cost or obligation. You'll know the full scope and pricing before any work begins.
Do you require a deposit?
Most projects begin with a deposit to reserve your spot on our schedule and order materials. The remaining balance is tied to project milestones, all spelled out in your written agreement.
What payment methods do you accept?
We accept all major credit cards, debit cards, bank transfers, and checks. Financing options are available for qualifying projects—just ask during your consultation.
Process & Warranty
How long does a remodel take?
Timelines depend on scope. A bathroom remodel typically takes 2-3 weeks, a kitchen 4-8 weeks, and whole-home renovations several months. Your project manager provides a detailed schedule before work starts.
Will I have a dedicated point of contact?
Yes. Every project is assigned a dedicated project manager who coordinates the crew, keeps you updated, and is your single point of contact from demolition through final walkthrough.
Do you offer a warranty?
Absolutely. Every completed project is backed by our workmanship warranty, and the materials we install carry their manufacturer warranties. We stand behind our work.
Are you licensed and insured?
Yes. FixGi is fully licensed and insured, and we pull the proper permits for projects that require them so your renovation is up to code.
Can I supply my own materials?
You can. Many clients shop our Materials Shop or bring their own selections. We're happy to install owner-supplied materials, or guide you to the right products for your budget and style.
Materials Shop & Marketplace
What can I buy in your Materials Shop?
Our shop offers remodeling materials at contractor prices—flooring, tile, cabinets, countertops, fixtures, and paint. It's the same quality our crews install, available to order directly.
What is the surplus materials marketplace?
Our marketplace lets homeowners and contractors buy and sell leftover remodeling materials across DFW—often 40-70% below retail. List your surplus flooring, tile, cabinets, or fixtures, or find deals for your own project.
Are marketplace listings reviewed?
Yes. Every listing is reviewed before it goes live, and sellers are verified, so you can shop surplus materials with confidence.
Is my payment protected on the marketplace?
Yes. All marketplace transactions use escrow protection. Payment is held until the buyer confirms receipt and satisfaction with the materials, protecting both buyers and sellers.
Still Have Questions?
Can't find what you're looking for? Our team is here to help during business hours (Mon–Sat, 8 AM–6 PM CST).