Warranty Coverage
Every project is backed by a 1-year workmanship warranty, with manufacturer warranties passed through on materials and fixtures.
1 Year
Installation labor and craftsmanship, covered from your project's completion date
Varies
Manufacturer warranty passed through on materials, cabinets, and fixtures we supply
Installation labor defects within the warranty period
Structural or code-compliance issues resulting from our workmanship
Manufacturer defects in materials supplied by FixGi
Travel costs for warranty service visits
Damage from misuse, neglect, or water damage unrelated to our work
Third-party modifications made after completion
Normal wear and tear of materials and finishes
Pre-existing conditions not detectable during the initial assessment
Important: Travel Fees for Warranty Service
FixGi does NOT provide free return visitsfor any reason. If a warranty issue requires an on-site repair visit, standard travel fees apply in full (based on distance from our Saginaw shop — see our Terms for the full schedule).
Warranty Claim Process
Contact Us Within 48 Hours
Notify FixGi within 48 hours of discovering the defect
Remote Assessment
We'll review photos or video first (no charge if the issue can be resolved remotely)
On-Site Inspection (If Needed)
Pay travel fees upfront if an on-site visit is required
Claim Resolution
If validated: repair labor and materials are covered. Travel fees are non-refundable.
Materials Shop & Marketplace Coverage
| Purchase Type | Coverage | Details |
|---|---|---|
| Materials Shop | Manufacturer warranty | Passed through at time of sale; FixGi doesn't independently warrant materials beyond the manufacturer's terms |
| Materials Marketplace | Buyer protection (escrow) | Payment is held until you confirm receipt; open a dispute before releasing funds if an item is misrepresented |
Have a Warranty Claim?
Contact us within 48 hours of discovering the issue